Shipping & Returns
Sale items will ship out within 1-2 business day of purchase.
Production turn-around is 5-8 business days
Our items are made on order just for you! This takes a few days.
US orders ship with USPS first class mail or priority (depending on package size) with tracking. Orders are imported across the border so US shipping addresses do not encounter surprise fees or duties (applies to orders under $800 value).
Orders over $800 or orders that are requested express are shipped with DHL. These orders may encounter additional import or duty fees when crossing the border which are the responsibility of the customer.
Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed.
International orders ship with USPS and may or may not encounter additional fees when crossing borders. Please be up-to-date on your country's import rules. Please note we cannot artificially reduce the value of orders.
Expected Delivery Timeframes
Orders to US customers generally take 2-6 business days once shipped. US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.
Orders for Canadian customers normally take 2-8 business days to arrive. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.
Returns & Exchanges
Please note that colours may vary from monitor to monitor due to individual settings and limitations in digital photography and slight variations in dye process that may occur - every effort is made to come as close to actual colors in each product as possible.
If you're unhappy with your item please contact us. Items must be shipped back immediately in new condition for a refund on item, minus the shipping costs and a 10% restocking fee.
Custom-designed items may not be returnable due to the fact that they were designed just for you. If there is a manufacturing flaw however, we will be happy to replace the item or provide a partial refund - we just need photographs of the issues emailed to us.